Basic information

Service information

  • Good to know:

    Damaged shipment, theft of its contents, or missing shipment. The responsibility and amounts of compensation for international postal traffic are specified in the Universal Postal Convention and the regulations of the Universal Postal Union. Compensation is paid for a missing, damaged, or stolen contents for the following products:
    • Registered mail
    • Insured mail
    • EMS (Express Mail Service) - shipment


    No compensation is paid for delayed shipments or payment performance.

    For an Express letter sent to a country covered by shipment tracking and that has clearly been significantly delayed, the sender may be reimbursed for the postage on the shipment on a case-by-case basis.


  • Attachments can be added after the notification has been confirmed.