Basic information

• What is the reason for the complaint? *
• Are you the sender or the recipient? *
  Sender
  Recipient

Service information

• What type of service do you want to complain about? *
  Letter
  Package
  Freight
• Was the shipment sent within Finland? *
  Yes
  No
• What product was used? *
•  
  Good to know:
  
  Damaged shipment, theft of its contents, or missing shipment. The responsibility and amounts of compensation for international postal traffic are specified in the Universal Postal Convention and the regulations of the Universal Postal Union. Compensation is paid for a missing, damaged, or stolen contents for the following products:
  

  • Registered mail
  • Insured mail
  • EMS (Express Mail Service) - shipment

  
  Delay
  
  No compensation is paid for delayed shipments or payment performance.
  
  For an Express letter sent to a country covered by shipment tracking and that has clearly been significantly delayed, the sender may be reimbursed for the postage on the shipment on a case-by-case basis.
• Package number: *
• Waybill number: *
• Cash-on-delivery amount (€ euro): *
• Insurance value (€ euro): *

Contents

• Posting date:
• Posting location:
• When did the recipient receive the shipment?
• What is missing?
• What did the shipment contain?
• How was the shipment packaged?
• What damage does the packaging have?
• Where is the shipment?
• IBAN *
• BIC *
• Reference/message *
• If the shipment is found, send it to?
  Sender
  Recipient

•  

  Attachments can be added after the notification has been confirmed.